Business terms and conditions

1. Introduction

Carvia s.r.o., travel agency (TA), ID: 02604884, TID CZ02604884: registered at the Regional Court in Hradec Králové under the provision of accommodation, transport services, sale of tours and guide services (the "Service"). These General Terms and Conditions are part of the contractual agreement between the customer and the travel agency.

2. Participation in the tours and travel documents

Persons under 15 years of age may participate in the trip only if accompanied by a responsible person aged 18 years and persons aged 15 to 18 years, submit written parental consent if the tour itself does not participate.

The customer is

  • responsible for compliance with passport, customs, health and other regulations of all countries through which it travels, as well as the country to which you are traveling, including transport and accommodation conditions
  • Is obliged to carry throughout the trip all the documents on payment and on request submit to the TA staff, then it is required to have valid travel documents
  • Follow the written instructions for the participants of the trip, guidelines delegate tours and guides, comply with the program and the operational rules of hospitality and accommodation facilities.

The customer is not entitled to any other benefits and services than those that form part of the trip, respectively. expressly established program and paid the total price.

Any additional services outside the scope of prenegotiated, including services related to illness, injury or death of the participant during the trip (ie. Medical treatment abroad, substitute transport to the Czech Republic, etc.) Are services that can provide TA only on the basis of orders and subsequent reimbursement of such additionally requested services.

3. The contract for education trip

Contract for educativnímu trip can be concluded directly with TA or otherwise according to mutual agreement in writing, by telephone, or e-mail. The contractual relationship between TA and the customer or the customer is governed by the Civil Code and is covered in detail in the General Conditions. For minors under 18 years of binding application must be signed by their legal representative.

4. Terms of payment

When the binding order services form duly completed contracts for the trip, the customer can pays immediately deposit a minimum of 50% of the ordered services (unless otherwise stated). Cover the remaining part of the customer shall pay within 14 days before the trip. After paying the full price of the service or the trip, the customer receives at least 3 days before departure for a trip directions. For bookings made within 10 days or less before departure, the total price payable immediately and the contract is concluded at the same time to hike.

5. Services and price

Services included in the price of services are specified for each TA offers on the website. Prices of services / TA trips for 2014 were calculated as of 1. 1. every new year. In the event of a significant increase in the exchange rate of the Czech crown TA is entitled to increase the price of the exchange rate difference. About this fact, the customer will be informed immediately in writing.

6. Changes to these services and prices

To amend the Treaty to hike prices of services after contract may occur only under the provisions of the Civil Code. If there is an increase or introduction of levies and taxes on certain services, to increase the price of transport, other payments related to transportation or the exchange rate of the Czech crown, the TA service price increase, and the demonstrable increase above inputs. Such changes TA is required to notify the customer without undue delay. If the price unilaterally increased by more than 10% from the originally set price, the customer is entitled to withdraw from the contract without paying cancellation fees. It must do so no later than 5 days after notification of changes, otherwise it is assumed that the new price agreement.

7. Changes in booking tours

Modifying the order to the customer, which results in a change of date, transport or accommodation "is treated as a cancellation of the original order. For the change TA may charge an administrative lump sum of CZK 150 for each application.

8. Withdrawal from the contract and cancellation policy

The customer can withdraw from the contract with the TA. Cancellation -výletu customer service always done in writing. Cancellation of the contract not due to breach of contract by the TA shall enter into force cancellation policies TA and the customer is required to pay TA reasonable costs. The cancellation fee depends on the time of filing a cancellation request, namely:

  • Within 60 days before departure 200 CZK / person
  • from 60 to 30 days before departure 20% of the total price of the trip
  • 30 to 15 days before departure 50% of the total price of the trip
  • from 15-7 days before departure 80% of the total price of the trip
  • From 7 days or less 100% of the total price of the trip

In the event that the passenger fails to depart the tour, automatically forfeit 100% of the amount per trip (regardless of reason)

9. Withdrawal from the contract

Travel Agency has the right to withdraw from the contract without compensation to the customer in the following cases:

  • if the stay realization is more difficult due to extraordinary circumstances that force majeure was impossible to control. In the above case, the purchaser will offer another term or return the amount paid trip in full
  • TA has the right to withdraw from the contract to lack of interest of clients; return the amount paid trip in full

10. The complaint

If a customer is satisfied with the quality of the services provided, is entitled to make a claim in accordance with § 2540 Civil Code and the Law no. 634/1992 Coll., On consumer protection. Defects and deficiencies, the customer must claim without undue delay, within one month from the use of services, preferably at the time of pumping services (trip), and writing with a representative of TA, landlords or contractor at the site of use of services (during the trip).

11. Insurance

Price of stay does not include insurance (medical expenses, insurance office, responsibility, accidents and other insurance circumstances). By entering into self-insurance is a contractual relationship only between the customer and the insurance company.

12. Final Provisions

Terms and Conditions apply to all participants in organized trips Carvia s.r.o. TA and become effective 1. 1. every nwe year. The signing of the Treaty to hike customer declares that he is familiar with these terms, agree with them and fully accepts them.



CarVia s.r.o.

Rezervace zájezdů, smlouvy:

Telefon: +420 774 320 319